No, your contact details are never shared publicly. Whether you're a Customer or an Artisan, your personal information stays private.

Your contact details are only available to the other party when:

• A quote is accepted
• It's shared only between the Customer and your selected Artisan

This allows both parties to arrange the work directly — no exposure beyond that. Your privacy is built into the platform’s design. No leaks, no surprises.

You can pay using any of the available methods, via the Cart checkout options. The following methods are available for the moment:

• Mobile Pay — fast and secure mobile transfer (Mauritius only)
• Bank transfer — for manual payments via your preferred bank
• Payment on Delivery — for payments directly on service or products delivery. However, 20% of the total invoice needs to be settled beforehand via 1 of the 2 above methods, to confirm your order.

Each method is safe, straightforward, and tailored to what works best for you. But do ensure that the required transaction references are entered correctly, in order to avoid delays in processing.

You can request anything from creative work (like design, illustration, or branding) to skilled services (like repairs, tailoring, or custom builds).

We connect you with verified Artisans across a wide range of categories, as long as it is available for selection.

If you don’t see the category you’re looking for, please contact us directly.

We’re always expanding and refining our offerings, and your feedback helps us grow. Whether it’s a niche skill or a new type of service, we’ll do our best to connect you — or add it if demand grows.

Once you accept a quote, you will be automatically directed to the cart to complete your payment securely.

Once completed:

• Contact details are shared privately between you and the selected Artisan
• You can reach out directly, or the Artisan may contact you to arrange the work
• From there, you coordinate the timeline, location, and final details together.

We make the handoff smooth — from quote to cart to collaboration.

No problem — you’re never obligated to accept.

You can revise your request, wait for more quotes, or simply walk away. No fees, no pressure.

If the Artisan has not started any work and is requesting more payment for the same work or scope, you have the right to request a cancellation or a refund of any amount you have already paid, no questions asked.

If the work has already started, we will do our best to help mediate any disagreements. However, the final decision and agreement are between you and the Artisan. Any additional charges for the original scope must be mutually agreed upon before start of any work.

Yes — a service fee applies only when your quote is accepted and paid. The fee is based on the total job/service value, using a sliding scale:

💰 Job Value (MUR)
🧮 Service Fee Rate
📉 Minimum Fee

You only pay when you earn — no upfront costs, no hidden fees.

If your quote is rejected by the customer:

• Check your Messages tab in the dashboard — the customer may have left feedback
• You can review and amend your quote based on their message
• Once ready, you’re free to re-submit your updated quote for reconsideration

Rejections aren’t the end — they’re just part of the refinement process. Stay responsive, stay sharp.

Once your quote is accepted:

• Go to your Awarded Quotes tab in the dashboard
• If the customer has completed payment, you’ll be able to contact them directly.
• If contact options are still locked, it means the customer hasn’t paid yet

No payment, no contact — but once it’s through, you’re cleared to collaborate.

IMPORTANT:Please verify that the scope of work is the same as described in the service request before any start of work.

Nope — submitting quotes is free.

You only pay a service fee once your quote is accepted and the customer pays. So go ahead and pitch your best work. No upfront cost, just opportunity.

Quotations should be as accurate as possible based on the described scope of the service request. Should there be any changes in Price, where the scope or work remains the same, the Customer may accept or decline the quotation before work begins.

If the scope changes or additional work is required, extra costs will be discussed and will be at the discretion of the Artisan and the Customer. Artisan will have to claim Customer seperately for any agreed extra work or increase in scope.

When a customer chooses Payment on Delivery, it means they have paid only 20% of the splits or invoice. The customer will need to settle it to the Artisan directly, once the service is completed.

Here’s what happens next:

• The Artisan is notified and can begin preparing or scheduling the work.
• The Artisan will receive a summary Sales Confirmation email, sent to the email address provided.
  (If not received, please check your junk mail).
• Both parties receive each other’s contact details to coordinate directly.
• Once the service is delivered, the customer pays the remaining 80% in person or via their preferred method, directly to the Artisan.
• The Artisan can then claim the remaining amount, minus fees, paid to the website, via their payout page.

This method keeps things flexible and personal — ideal for local services and hands-on jobs. Just make sure to collect the remaining amount on completion.